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Free shipping on every order · 5% off your first order with code WELCOME5
Free shipping on every order · 5% off your first order  

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1-270-770-3553

Mon-Fri 9am-5pm EST

Shipping policy

Effective Date: October 09, 2026

1. Shipping Coverage

We currently ship to the 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico or other United States territories at this time.

2. Processing Time

  • Orders processed within 1–3 business days
  • Made-to-order items are produced after the order is placed; the production time shown on the product page is additional to transit.

3. Delivery Time Estimates

  • Small parcel shipments: 5–10 business days
  • Freight (LTL) shipments: 7–21 business days

Delivery estimates are not guaranteed and may vary due to carrier scheduling or supply chain factors.

4. Shipping Costs

Shipping is free on all orders delivered to the 48 contiguous United States and the District of Columbia. Free shipping covers standard delivery to the delivery address (curbside for freight items). Services beyond standard delivery, such as white-glove or inside delivery, are available on request at additional cost. No shipping charge is added at checkout.

5. Shipping Carriers

  • UPS
  • FedEx
  • USPS
  • LTL freight carriers

6. Tracking

Tracking information is provided via email once your order ships.

For assistance contact: support@backyardatease.com or call +1 (270) 770 3553

7. Freight Delivery Conditions

  • Freight delivery is curbside unless otherwise specified
  • Customer responsible for moving items indoors
  • Adult (18+) must be present to receive shipment

8. Damaged Shipments

Visible damage should be noted on the carrier delivery receipt where possible.

Report damage within 7 days of delivery (20 days for The Bio Flame products; 3 days for Panama Jack, Pelican Reef and Rainbow Outdoor products) via: support@backyardatease.com

9. Missing Items

Report missing items within 7 days of delivery.

10. Returns

Returns accepted within 30 days according to our Return & Refund Policy.

  • Defective items: return shipping covered
  • Change-of-mind returns: customer pays return shipping
  • Restocking fee is fixed by brand and stated on the product page: Anderson Teak 15%; The Bio Flame and Panama Jack / Pelican Reef / Rainbow Outdoor no fee, except a 25% cancellation fee on custom Sunbrella fabric orders; other brands as stated on the product page

11. Incorrect Address

Customers are responsible for providing accurate shipping information.

Returned shipments due to incorrect address may require additional shipping fees.

Backyard At Ease
backyardatease.com
support@backyardatease.com
+1 (270) 770 3553