Payment Policy

Payment & Checkout Policy

Last Updated: January 31, 2026

1. Placing an Order

Placing an order with Backyard At Ease is quick and secure. To complete your purchase:

Add items to your shopping cart
Select "Proceed to Checkout"
Enter your shipping information
Choose your preferred payment method
Review your order and confirm purchase

2. Accepted Payment Methods

We currently accept the following payment options:

Major credit cards (Visa, MasterCard, American Express, and Discover)
Debit cards
Google Pay
Apple Pay
PayPal

We do not accept cash, money orders, personal checks, wire transfers, or cryptocurrency.

3. Currency

All prices on our website are listed in U.S. Dollars (USD). All charges will be processed in USD.

4. Payment Security & Processing

Security:
All transactions are encrypted and processed securely through Shopify Payments and other PCI-DSS compliant payment processors. We use industry-standard SSL (Secure Socket Layer) encryption to protect your personal and financial information during transmission. We do not store your complete credit card information on our servers.

Payment Authorization:
Your payment method is authorized at the time you place your order. For most orders, the actual charge is processed when your order ships. For custom or made-to-order products, payment may be charged immediately upon order placement.

Payment Verification:
We reserve the right to verify payment information and may contact you to confirm order details before processing. Orders may be delayed or canceled if payment cannot be verified.

5. Sales Tax

Applicable sales tax will be automatically calculated and added to your order total at checkout based on your shipping address and local tax laws. Tax rates vary by state and locality.

6. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email sent to the email address you provided at checkout. This email confirms that we have received your order and includes:

Order number
Items purchased
Shipping address
Payment method
Order total

Important: Receipt of an order confirmation email does not constitute acceptance of your order. Your order is not accepted until we send a shipping confirmation email.

7. Order Acceptance

Orders are not considered accepted until we send a shipping confirmation email. We reserve the right to refuse, cancel, or limit orders at any time before shipment for reasons including:

Payment verification issues or payment decline
Suspected fraud or unauthorized transactions
Product unavailability or inventory errors
Pricing or product description errors
Violation of our Terms of Service
Restrictions on quantities available for purchase

If your order is canceled, you will be notified via email and any charges will be refunded to your original payment method.

8. Order Processing Time

Once your order is accepted, it will be processed according to the following timeline:

Standard Items: 1-3 business days (Monday-Friday, excluding holidays)
Large Items (LTL Freight): 3-7 business days
Custom or Made-to-Order Products: Extended processing times as noted on product pages

Orders placed before 3:00 PM EST on business days will typically begin processing the same day. Orders placed after 3:00 PM EST or on weekends/holidays will be processed on the next business day.

9. Shipping & Delivery

After your order has been processed, it will be shipped according to our Shipping Policy.

Estimated Delivery Times:

Standard Shipping (Small Items): 5-10 business days after shipment
LTL Freight Shipping (Large Items): 7-21 business days after shipment

Important Notes:

Delivery times are estimates only and are not guaranteed
Actual delivery times may vary depending on location, carrier conditions, weather, or other factors beyond our control
You will receive a shipping confirmation email with tracking information once your order ships

For complete shipping details, please see our Shipping Policy.

10. Pricing Errors

We make every effort to ensure pricing accuracy, but errors may occur. If we discover a pricing error after you place an order:

We will contact you via email or phone to inform you of the error
You will have the option to accept the correct price or cancel your order for a full refund
If we cannot reach you, we reserve the right to cancel the order and issue a full refund

We are not obligated to honor orders placed with incorrect pricing, even after an order confirmation email has been sent.

11. Payment Declined or Failed

If your payment is declined or fails to process:

Your order will not be processed or shipped
You will receive an email notification
You may attempt to place the order again using a valid payment method
Please contact your bank or card issuer if you believe the decline was in error
Any authorization hold on a declined payment is typically released within 3–5 business days, depending on your bank or card issuer

12. Order Changes and Cancellations

Before Shipment:
If you need to change or cancel your order, please contact us immediately:

Phone: +1 (270) 770-3553 (fastest method)
Email: support@backyardatease.com

We will do our best to accommodate changes or cancellations if the order has not yet shipped. Once an order has shipped, it cannot be changed or canceled and must be returned according to our Return & Refund Policy.

Custom and Made-to-Order Products:
Cannot be changed or canceled once production has begun, as these items enter production immediately after purchase.

13. Payment Disputes and Chargebacks

If you have concerns about a charge on your account, please contact us directly at support@backyardatease.com or +1 (270) 770-3553 before initiating a chargeback with your bank or credit card company.

Most issues can be resolved quickly through direct communication with our customer service team. Initiating a chargeback without contacting us first may result in:

Delays in resolving your issue
Additional review by payment processors
Temporary suspension of order processing while the dispute is investigated

For more information, see Section 11 (Dispute Resolution) of our Terms of Service.

14. Refunds

Refunds are processed according to our Return & Refund Policy. Key points:

Returns accepted within 14 days of delivery
Items must be unused, undamaged, and in original packaging
25% restocking fee applies to change-of-mind returns
Return shipping covered by Backyard At Ease for defective or damaged items
Refunds processed within 14 days after inspection
Refunds issued to original payment method

For complete return and refund information, please review our Return & Refund Policy.

15. Customer Support

If you have any questions regarding your order, payment, shipping, or need assistance with checkout, our support team is here to help:

Phone: +1 (270) 770-3553
Email: support@backyardatease.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST
Address: Backyard At Ease (a division of Bedexx LLC), 254 Chapman Rd, Ste 208 #23140, Newark, DE 19702, United States

16. Privacy & Data Protection

Your personal and payment information is collected, used, and protected according to our Privacy Policy. We do not sell or share your payment information with third parties except as necessary to process your order.

17. Agreement to Terms

By placing an order with Backyard At Ease, you agree to:

This Payment & Checkout Policy
Our Terms of Service
Our Return & Refund Policy
Our Shipping Policy
Our Privacy Policy

18. Changes to This Policy

We reserve the right to update this Payment & Checkout Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

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