Price Match Guarantee

Our Price Match Guarantee

Find a lower price? We'll beat it by $50 on orders over $2,000.

At Backyard At Ease, you deserve the absolute best price. If you find an identical product advertised for less by a qualifying retailer, we'll not only match that price but beat it by $50 on qualifying orders over $2,000. For orders under $2,000, we'll match the competitor's total price (product + shipping). All requirements and exclusions below apply.

Price match requests on orders over $2,000 are subject to verification that the competitor's pricing represents current market rates. We reserve the right to decline matches on pricing errors or unsustainable below-cost offers.

How Our Price Match Works

Submit your request within 7 days of your order confirmation by emailing support@backyardatease.com with:

• Your Backyard At Ease order number

• Proof of the lower price (screenshot, URL, or dated advertisement showing the competitor's product price and shipping cost)

• Competitor's website URL

We'll review your request within 2 business days and issue a refund for the price difference (or $50 bonus on orders over $2,000) to your original payment method within 5-7 business days of approval.

Price Match Requirements

To qualify for our Price Match Guarantee, all of the following must apply:

• Identical product: The competitor's item must be the exact same model, size, color, and configuration

• Authorized retailer: Competitor must be an authorized dealer of the brand (verified by manufacturer)

• Online-only retailer: Competitor must operate exclusively online with no physical retail locations

• In stock: Product must be available for immediate purchase and shipment on competitor's website at time of your request

• Current advertised price: Price must be publicly listed on competitor's website (not from private sales, emails, or expired promotions)

• Total delivered price: Price match includes product price + competitor's standard shipping cost to your location. Sales tax is excluded

• Timeframe: Request must be submitted within 7 days of your Backyard At Ease order confirmation email

What's Not Eligible

Our Price Match Guarantee does not apply to:

• Sales by the manufacturer direct to consumers, including promotional or sale pricing on a manufacturer's own website

• Auction sites, marketplaces, or discount liquidators (including but not limited to eBay, Amazon Marketplace third-party sellers, Overstock clearance, Wayfair flash sales)

• Unauthorized dealers, gray market sellers, or retailers not approved by the product manufacturer

• Bundle deals, rebates, mail-in offers, financing promotions, or buy-one-get-one offers

• Promotional events, including Black Friday, Cyber Monday, Prime Day, and manufacturer sales events

• Pricing errors, expired promotions, or prices not available to the general public

• Cancelled orders, or items for which a return or refund has been requested

Why Shop With Confidence at Backyard At Ease

We work directly with manufacturers to secure the lowest authorized prices available online. Beyond our Price Match Guarantee, you get:

• Free shipping on eligible items — shipping costs are calculated at checkout. Freight (LTL) delivery is curbside; threshold and white glove delivery can be arranged on some items at additional cost

• Clear processing times: In-stock orders are processed within 1–3 business days. Made-to-order items show their production lead time on the product page

• Manufacturer warranty protection as an authorized retailer, with full warranty terms linked on every product page

• Expert support at support@backyardatease.com

Price Match Guarantee is subject to verification and approval. Backyard At Ease reserves the right to deny requests that do not meet the requirements outlined above or involve pricing that cannot be verified. This policy may be modified at any time; price match requests are governed by the policy version in effect on the date of your order.

Questions? Contact us at support@backyardatease.com before placing your order. We're here to ensure you get the best value on your backyard investment.