Last Updated: January 31, 2026
Frequently Asked Questions
Important: This FAQ provides general guidance only. Full legal terms are available in our Terms of Service, Return & Refund Policy, Shipping Policy, and Privacy Policy. If any differences exist, the full policy documents take precedence.
Ordering & Purchasing
How do I place an order?
Online:
- Select “Add to Cart” on the product page
- Review your cart and proceed to checkout
- Enter your shipping and payment details
- Review and securely place your order
By Phone: You may place an order by calling +1 (270) 770 3553 during business hours (Monday–Friday, 9:00 AM–5:00 PM EST).
What payment methods do you accept?
- Visa
- MasterCard
- American Express
- Discover
- Debit cards
- Apple Pay
- Google Pay
- Shop Pay
- PayPal
Payments are securely processed at checkout.
Will I receive order confirmation?
Yes. You will receive:
- Order confirmation email
- Shipping confirmation email with tracking number
Can I modify my order?
- Before shipment: modifications may be possible
- After shipment: changes may require return procedures or additional carrier fees
Shipping & Delivery
How long does processing take?
Orders are typically processed within 1–3 business days (Monday–Friday).
How long does shipping take?
- Small parcel items: typically 5–10 business days after shipment
- Freight (LTL) items: typically 7–21 business days depending on size and delivery location
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to carrier scheduling, weather, or supply chain conditions.
Do you ship internationally?
Currently, we ship within the United States only.
How can I track my order?
Tracking information is provided via email once your order ships.
Returns, Refunds & Cancellations
What is your return policy?
We offer a 30-day return window for eligible items.
- Items must be unused and in resalable condition
- Original packaging should be included where possible
- All accessories must be included
- Custom or made-to-order products may not be eligible for return
Who pays for return shipping?
- Defective, damaged, or incorrect items: return shipping covered by us
- Change-of-mind returns: customer responsible for return shipping costs
Are there restocking fees?
Change-of-mind returns may be subject to a restocking fee of up to 20%, depending on product condition and supplier policies.
How long do refunds take?
Refunds are issued after returned items are received and inspected.
- Refund issued within 14 business days after approval
- Bank processing time may vary
Can I cancel my order?
Orders may be cancelled before fulfillment or shipment begins.
Once shipped, orders must follow the standard return procedure.
Product Issues & Warranty
What if my product arrives damaged?
Contact us within 48 hours of delivery and provide photos of the issue. We will assist with replacement, repair, or refund according to our policies.
Do products include warranty?
Many products include manufacturer warranties. Warranty terms vary by brand and product type.
Contact & Customer Support
How can I contact customer service?
Email:
support@backyardatease.com
Phone:
+1 (270) 770 3553
Website:
backyardatease.com
Hours:
Monday–Friday, 9:00 AM – 5:00 PM EST
Business address
Backyard At Ease (a division of Bedexx LLC)
254 Chapman Rd, Ste 208 #23140
Newark, DE 19702
United States
Still have questions?
Email:
support@backyardatease.com
Call:
+1 (270) 770 3553