FAQ

Common Questions & Answers

How quickly will my purchase be shipped and arrive? We process all orders efficiently, with most items dispatched within 1-2 working days. While unexpected delays can occasionally occur, we work hard to provide industry-leading shipping speeds. Most deliveries arrive within 4-7 business days. Any special timing requirements will be highlighted on individual product listings.

What are the terms for returning items? Our return window is 30 days from the date you receive your purchase, giving you a full month to request a return if needed.

Are return shipments complimentary? We'll handle return shipping costs for faulty or defective items. For all other returns, including change of mind purchases, customers are responsible for return postage expenses.

Which payment options do you support? We offer multiple convenient payment methods:

• Major credit and debit cards (Visa, Mastercard, American Express, Discover)
• Mobile payment services (Apple Pay, Google Pay)
• PayPal Express checkout

How does order cancellation work? Any order can be cancelled with full refund prior to shipment. For cancellations, reach out to us right away at support@backyardatease.com

What if I receive a damaged item? Please examine your delivery upon arrival for any visible damage. Note any issues when accepting delivery, or mark "potential damage" if immediate inspection isn't possible. Should you receive damaged goods, email photos to support@backyardatease.com for replacement processing or compensation.

What's the ordering process? For online purchases:

• Select "Add To Cart" from your chosen product page
• Continue to checkout
• Complete your purchase by providing shipping and payment details

For phone orders, reach us at +1 (270) 770-3553. You'll get instant order confirmation and we'll start processing immediately.

How will I track my shipment status? An initial confirmation email containing payment authorization and address details arrives right after ordering. A second email with tracking information follows once your package is dispatched.

Will I receive email confirmation of my purchase? Absolutely - a confirmation message will be sent to your provided email address. We suggest keeping this email for your records. Please verify your email address is correct to ensure you receive all updates.

Is it possible to modify my order after placing it? Order modifications are available at no extra charge before shipping begins. Contact support@backyardatease.com with your requested changes. Any price adjustments will be processed through charge modifications or separate invoicing.

For urgent questions or order status updates, reach us at support@backyardatease.com or +1 (270) 770-3553