Refund policy

Effective Date: April 28, 2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the https://backyardatease.com website ("Website"), unless otherwise stated on the product page.

This policy is clearly accessible from product pages and during checkout.

2. Contact Information

For questions regarding returns or refunds, contact us:

Email: support@backyardatease.com
Phone: +1 (270) 770 3553
Website: backyardatease.com
Address: 254 Chapman Rd, Ste 208 #23140, Newark, DE 19702, United States

Business Hours: Monday–Friday, 9am–5pm EST

3. Return Eligibility

We offer a 30-day return window for eligible items.

Items must be unused, uninstalled, and in resalable condition, free of damage, and returned with all original packaging and components where possible
All accessories and documentation must be included
Proof of purchase is required

4. Return Process

To initiate a return:

Email support@backyardatease.com within 30 days of delivery
Provide order number and reason for return
Wait for Return Authorization instructions before shipping the item

Items must be shipped within 7 days after receiving return instructions.

5. Return Shipping Costs

Defective, damaged, or incorrect items: return shipping covered by Backyard At Ease
Change-of-mind returns: customer responsible for return shipping costs
We do not charge hidden fees. All applicable conditions are clearly disclosed in this policy

6. Restocking Fees

A restocking fee of up to 20% may apply depending on the supplier and product type. The exact fee will be communicated and approved before the return is processed.

7. Non-returnable Items

Custom or made-to-order products
Gift cards
Downloadable software
Perishable goods
Personal care items

8. Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect:

Contact us within 48 hours of delivery
Email support@backyardatease.com
Provide photos or video documentation
We will arrange replacement or refund

9. Refund Processing

Refunds issued to original payment method
Refund processed within 14 business days after inspection and approval of the returned item
Bank processing time may vary

10. Exchanges

We replace items that are defective, damaged, or incorrect at no cost to the customer.

11. Order Cancellation