Dynasty Center Outdoor Lounge Center - Black Mushroom

Shipping & Delivery Policy

We aim to process and ship orders as quickly as possible while providing accurate delivery information before purchase.

Order Confirmation

After placing your order, you will receive an order confirmation email confirming that your order has been received. Once availability is confirmed, your order will be prepared for shipment.

If an item is unavailable or on backorder, we will notify you as soon as possible and provide available options, including waiting for restock or cancelling the order for a full refund.

Order Processing Time

Orders for in-stock items are processed within 1–3 business days. Processing times may vary during peak periods or holidays.

Made-to-order and custom items are produced after your order is placed and are not covered by the processing time above. Where an item is made to order, the production lead time is stated on the product page, and it is in addition to the transit times below. Lead times are supplier estimates and are not guaranteed.

Shipping Time Estimates

Transit time begins when the item ships:

• Small parcel shipments: 5–10 business days
- Freight (LTL) shipments: 7–21 business days

The estimate that applies to your item is shown on its product page. Delivery times may vary depending on destination and carrier schedules.

Tracking Information

Tracking information is provided after the order has shipped. Please allow up to 24 hours for tracking updates to appear.

If you have not received tracking information within 3 business days of your order shipping, please contact support@backyardatease.com.

Shipping Location

We currently ship to the contiguous United States (the 48 mainland states plus Washington, D.C.).

We are not able to ship to the following locations at this time: Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, American Samoa, Guam, the Northern Mariana Islands, Palau, the Marshall Islands, Micronesia, and APO/FPO military addresses (Americas, Europe, and Pacific).

If you are unsure whether we can ship to your address, contact us before ordering at support@backyardatease.com or +1 (270) 770-3553.

Freight Delivery

Large items ship by freight (LTL). Freight delivery is curbside — the carrier brings the item to the end of your driveway or curb, and you are responsible for moving it indoors. The carrier will contact you to arrange a delivery window, and an adult aged 18 or over must be present to receive the shipment.

Threshold or white glove delivery can be arranged on some items at additional cost. Contact us before ordering if you need either.

Inspect Freight Before Signing

Please inspect all cartons before signing the delivery receipt, and have the driver record any damage on it. A photograph of the annotated receipt greatly strengthens the carrier claim we file on your behalf. Report damage to support@backyardatease.com within 7 days of delivery (20 days for The Bio Flame products; 3 days for Panama Jack, Pelican Reef and Rainbow Outdoor products).

Delays

Delivery timeframes are estimates and may be affected by factors outside our control, such as weather conditions, carrier delays, or supply chain disruptions.

If we miss a shipping date we have given you, we will contact you before that date with a revised date. You may accept the new date or cancel for a full refund, including any shipping you paid. Where a delay is indefinite, you may cancel at any time before the item ships.

Lost Shipments

If tracking does not show delivery, contact us within 5 days of the estimated delivery date so a carrier claim can be filed. Carrier claim windows are short and we may be unable to recover a shipment reported later. A shipment is not treated as lost until the carrier confirms it.

Questions

If you have any questions about shipping or delivery, please contact support@backyardatease.com.

Returns, Refunds & Cancellations

At Backyard At Ease, we offer a 30-day return window for eligible purchases.

If you have questions, please contact us at support@backyardatease.com or call +1 (270) 770-3553.

Cancellations

You may cancel an order at any time before the item ships. Once a shipment has been booked and tracking generated, the order can no longer be cancelled and the return process below applies instead.

Our same-day processing cut-off is 3:00 PM EST (Monday–Friday). Orders placed after 3:00 PM EST or at weekends and on public holidays begin processing the next business day. Contact us as early as possible so we can stop the order before it ships.

Made-to-order and custom items cannot be cancelled once production has started. This does not affect your right to cancel if we miss a shipping date we have given you — in that case we will contact you before that date with a revised date, and you may accept it or cancel for a full refund, including any shipping you paid.

Cushion Orders

Cushions are cut and sewn to order. All Anderson Teak cushion orders are final sale except for defective or non-conforming goods — once production has begun they cannot be returned, exchanged or refunded. This is stated on every affected product page, and you will be asked to acknowledge it before checkout.

A cushion order may be cancelled at no charge before it is confirmed with our cushion supplier. Because cushions are cut to order this window can be short, so contact us immediately if you need to cancel. If cancellation is requested after cutting has begun, the cost of the fabric already cut will be charged. The furniture frame portion, if it has not yet shipped, may still be cancelled separately.

Returns

You may request a return within 30 days of receiving the product. Items must be unused, unassembled, uninstalled and in resalable condition, with all original packaging, accessories and documentation included. Proof of purchase is required.

Email support@backyardatease.com and wait for Return Authorization instructions before shipping anything back. Returns must be shipped freight prepaid and must include the Return Authorization number and a copy of the original invoice — returns arriving without this documentation may be refused by the manufacturer and returned at your expense.

Items that cannot be returned

The following are final sale except for defective or non-conforming goods: all Anderson Teak cushion orders; custom or made-to-order products, where stated on the product page before purchase; assembled or previously installed merchandise; used or previously displayed merchandise; gift cards; downloadable software; perishable goods; and personal care items.

These items remain cancellable before shipment. Final sale limits returns after delivery; it does not remove your right to cancel an order that has not yet shipped.

Change of Mind Returns

Restocking fees are fixed by brand and stated on every product page before you order:

• Anderson Teak — 15%
- The Bio Flame — no restocking fee
- Panama Jack, Pelican Reef and Rainbow Outdoor — no restocking fee, except a 25% cancellation fee on orders with a custom Sunbrella fabric selection
- Other brands — the applicable fee, if any, is stated on the product page before you order

On change-of-mind returns the customer is responsible for return shipping costs. No restocking fee applies to items that are defective, damaged or incorrect, or to orders cancelled before shipment — a refund on an order that has not shipped is the full amount you paid.

Damaged, Defective, or Incorrect Items

Please inspect your order on delivery. If your item arrives damaged, defective or incorrect, contact support@backyardatease.com within 7 days of delivery (20 days for The Bio Flame products; 3 days for Panama Jack, Pelican Reef and Rainbow Outdoor products) with photographs of the damaged area, the whole product, the packaging and the damaged section of the carton, so we can open the carrier or manufacturer claim on your behalf.

Reporting later may limit what we can recover from the carrier or manufacturer, but does not by itself end your right to a remedy — contact us and we will review every claim. We will arrange a replacement or refund at no cost to you.

For freight (LTL) deliveries, please inspect all cartons before signing and have the driver record any damage on the delivery receipt.

Refund Processing

Refunds are always issued to the original payment method. We do not issue store credit in place of a refund.

• Cancelled or unshipped orders: refunded within 7 working days of cancellation
- Returned goods: refunded within 14 business days of inspection and approval

Bank processing time may vary.

Full details, including order cancellation rules for shipped orders and delayed deliveries, are in our Return, Refund & Cancellation Policy.

Questions? Contact support@backyardatease.com.