RCS Premier Series 40 Inch Built-In Gas Grill - RJC40
Key Features
- 60,000 BTUs across 5 burners gives you high heat grilling, a wide grilling temperature range, and even heat across your entire grill.
- 906 square inches of grilling space is for up to 30 burgers at once or multiple BBQ favorites for family get-togethers.
- 12,000 BTU infrared rotisserie burner for instant grilling versatility for roasting, slow cooking, and more.
- Premium 430 stainless steel construction for ultimate durability against anything Mother Nature has in store or high heat grilling
- Double-lined grill hood keeps your grilling temperature consistent in any weather conditions and prevents discoloration from high heat grilling.
- Solid stainless steel non-stick round cooking grates for searing steaks or grilling your delicate BBQ favorites like fish.
- Easy clean briquette flavor grids for burner protection, enhanced vaporized dripping flavors, and even heat distribution.
- Electronic Sure-Strike ignition for a safe, reliable, and hassle-free start every time.
- Flash tube backup ignition to ensure you're grilling safely no matter what.
- Oversized, easy-turn control gas knobs allow you to dial in your grilling heat to precise temperatures with ergonomic comfort.
- Full-length slide-out grease drip tray gives you a safe and clean grilling, preventing any unwanted grease flare-ups.
RCS 40-Inch Premier Built-In Grill | Popular Size, Unmatched Quality
Introducing the King of the Castle in Outdoor Grilling, the RCS Premier 40 Inch 5 Burner Built-In Gas Grill. This enormous sized grill is perfect for bringing maximum grilling capacity to your outdoor grilling. Designed with a massive 906 square inches of grilling space, measuring 39 5/8"(W) X 25 1/4"(D), it's perfect for hosting lively, large-scale barbecues and feasts for the whole neighborhood. This spacious grill lets you unleash your outdoor cooking creativity, from sizzling steaks to crispy veggies, giving you mouth-watering backyard BBQ's. Made from 430 premium stainless steel, this RCS grill is designed to withstand any weather, any season, and provide ultimate durability for years to come. The grill hood follows in extreme durability with a dual-lined stainless steel grill hood. Keep your grilling heat in and cold weather while consistent grilling temperatures are provided by this insulated stainless steel grill hood design. In addition, this double-walled design withstands extreme heat temperatures, preventing discoloration while keeping your stainless steel finish on your grill hood pristine.
12,000 BTU Infrared Rotisserie Backburner For Grilling Versatility
The 40-inch gas grill packs a punch in grilling power, delivering a total of 60,000 BTUs across four (5) stainless steel tubular burners (72,000 BTUs with rotisserie burner). Whether you need to sear steaks or grill your brisket low and slow, this grill's wide temperature range capability has you covered. Each burner features multiple fuel ports ensuring your grilling heat is distributed across your entire grilling surface, removing hot and cold spots and ensuring your BBQ masterpieces cook evenly. These high-performance burners are easily controlled with precision featuring ergonomic over-sized gas control knobs. Adjust your burner flames with precision and comfort. The back of your grill features instant grilling versatility with an infrared backburner for rotisserie cooking. This easy-to-light backburner will make you forget about that store that bought rotisserie chicken that has been sitting for hours. This 12,000 BTU infrared rotisserie burner delivers powerful and consistent heat, perfect for evenly cooking large cuts of meat like a whole chicken or roast. Its high temperature range ensures a crispy exterior while keeping the inside juicy and flavorful for the perfect addition to your RCS Premier Series Grill.
RCS Premier Series 5 Burner Grill with Vaporizing Magic with Ceramic Briquettes
Above your high-performance burner sits a grilling tradition with easy clean ceramic briquette trays. The RCS 40-inch built-in gas grill model features five (5) separate ceramic briquette trays giving you burner protection from grease dripping or falling food and keeping your burner clean and pristine. the secret behind the ceramic disks is vaporizing technology that can't be replicated by stainless steel flame tamers. As your grease drips down on your hot ceramic briquettes, these drippings are vaporized, creating flavorful steam that returns to your BBQ favorites above for an explosion of great tasting BBQ flavor. In addition, the ceramic disks retain the heat from the gas burners below, giving you ultimate heat distribution across your grilling surface. Each ceramic briquette tray can easily be cleaned by simply flipping the dirty side over facing the burners, allowing your burners to do the work with extreme heat.
RCS Premier 40 Inch Gas Grill | 906 Sq Inches of Grilling Excellence
RCS Grills continues is the American grilling tradition of excellence, featuring solid stainless steel cooking grates. These rounded cooking grates are perfect for searing your favorite ribeye steak or handling delicate veggies or grilled fish with their non-stick properties, giving you grilling versatility. Your grilling surface measures 37 1/2"(W) X 18"(D) and has a total cooking area of 906 square inches. Easily fit up to 30 burgers at once or grill multiple dishes for friends and family at your BBQ cookout. Above the main grilling area is a stainless steel warming rack. This removable warming rack is perfect for toasting buns, melting cheese on your burgers, or keeping your chicken moist and tender while you finish your other BBQ dishes. Your warm rack can be removed at expanded height in your grilling area, allowing you to fit those larger dishes.
Sure Strike Ignition for Instant, Reliable Heat
RCS Grills understands grilling safety and performance featuring a Sure-Strike ignition system. The Sure Strike ignition system gives you a quick and reliable way to ignite your grill, using an electronic mechanism that generates a spark with a simple button push or knob turn, ensuring your grill fires up promptly every time. Additionally, the Premier Series by RCS features flash tube secondary ignition system. This is a reliable back-up that provides a direct flame for lighting the burners right from the front of your grill by dropping a match right into the flash tube to make sure your grill lights are running quickly and you stay safe. To top off safety, RCS Premier Grills gives you a full-width slide-out drip tray. Located below your gas control panel, this full-length pull-out drawer makes maintaining a breeze and cleaning grease easy. Keep your cooking clean and prevent unwanted grease flare-ups.
Manufacturer Information
Click here for the Owner's Manual
Click here for the Line Drawing
Click here for Cut-Out Dimensions
Click here for Warranty Information
Please note that RCS 40" Premier Built-In Gas Grill RJC40A must be installed in a non-combustible cabinet for outdoor kitchen applications.
Warranty
RCS Premier Gas Grills comes with a 15-year warranty covering any manufacturing or workmanship defects from the original purchase date, excluding labor. For full warranty details, please refer to the manufacturer's manual.
RCS Learning Center
Shop now with free shipping!
Specs & Dimensions
RCS Premier 40 Inch 5 Burner Built-In Gas Grill |
|
|---|---|
| Models | RJC40 |
| Material | 430 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Configuration | Built In |
| Collection | Premier Series |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Burner Material | 304 Stainless Steel |
| Number of Burners | 5 |
| Burner Type | Stainless Steel Tubular Burners |
| Total Grilling BTUs | 72,000 |
| Cooking Grate Material | Solid Stainless Steel |
| Cooking Grate Type | Rounded solid Stainless Steel Cooking Grates |
| Total Grilling Area | 906 Sq In |
| Main Grilling Area | 694 Sq In |
| Warming Rack Area | 212 Sq In |
| Grilling Grid Dimensions | 37 1/2" X 18" |
| Burger Count | 30 |
| Rotisserie Burner | Included |
| Rotisserie Burner Total BTUs | 12,000 BTUs |
| Rotisserie Kit | Available |
| Pull-Out Grease Drip Tray | Included |
| Ceramic Briquettes Trays | Included |
| Number Ceramic Briquettes Trays | 5 |
| Ignition Type | Sure Strike Ignition System |
| Flash Tubes | Yes |
| Hose Included | No |
| Spring Assisted Hood | No |
| Thermometer | Analog |
| Grilling Lights | None |
| Made In US | Yes |
| Warranty | 15 Years |
| Shipping | This item ships to |
| Delivery | Estimated between and . Will usually ship within 1 business day. |
Dimensions: 60.00 x 23.00 x 47.00 Inches
Number of burners: 6
Gas Type: Propane Gas
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@backyardatease.com
No Shipping outside the USA
(Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).
Changing Address
If the order has processed or shipped and you'd like to change your address, we will do our best to accommodate for this change. Please expect delays for all address changes. However, if there are any additional charges from our freight companies because of this change, this will be paid by the customer. No Exceptions Apply.
Shipping Times
All shipping times are estimates and should not be taken as a guarantee. We make sure our vendors know of new orders to get orders shipped out as soon as possible. With that being said, if a customer decides to cancel an order due to a shipment not arriving in the estimated time frame, customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees associated with the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft. No Exceptions Apply.
Shipping Options
Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available.
However, we also offer Threshold Shipping:
This involves the item being brought onto your porch or into a sheltered/garage area.
White Glove Delivery:
This includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Backyard At Ease will match or beat the lowest online price on its products.
If you find a lower price for any products on our store, we will beat it by $50 for products listed over $2000. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Policy has some limitations:
You must purchase the item from our website before requesting your Price Match.
Promotions such as rebates and "buy one, get one free" offers are not eligible.
The item must be in stock on the competitor's website. The competitor must be an online store, they may not have a retail location. The website can not be a discounter or auction website (i.e.: eBay, overstock, etc.)
Refund requests Exclude special once-a-year promotions such as Black Friday/Cyber Monday.
The competitor must be an Authorized Retailer of the product in question.
The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.
Certain exceptions may apply.
Backyard At Ease strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Cancellations & Refunds:
At Backyard At Ease, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@backyardatease.com or call us at +1 (270) 770-3553
Cancellations (Before Order Ships):
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (270) 770-3553, the chat in the bottom right, or email support@backyardatease.com any time.
Cancellations of Custom Orders:
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom Made and Made to Order products.
Refunds and Returns:
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee plus return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return. However, please check the specific return policy for the brand of product you are purchasing as the brand-specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times:
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Backyard At Ease’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following:
When you are making a purchase from Backyard At Ease, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Backyard At Ease within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, that I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Backyard At Ease.
I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Backyard At Ease (such as manufacturing and logistical constraints of our partner companies).
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos of the damage, box and SKU, along with a brief description of the damage to support@backyardatease.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty:
Warranties vary depending upon the manufacturer. See individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, that is not a warranty claim.
Returns:
The Backyard At Ease default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies—meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.
BOGO Promotions:
In the event of a BOGO (buy one get one) promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@backyardatease.com
Chargebacks:
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@backyardatease.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Description
RCS Premier Series 40 Inch Built-In Gas Grill - RJC40
Key Features
- 60,000 BTUs across 5 burners gives you high heat grilling, a wide grilling temperature range, and even heat across your entire grill.
- 906 square inches of grilling space is for up to 30 burgers at once or multiple BBQ favorites for family get-togethers.
- 12,000 BTU infrared rotisserie burner for instant grilling versatility for roasting, slow cooking, and more.
- Premium 430 stainless steel construction for ultimate durability against anything Mother Nature has in store or high heat grilling
- Double-lined grill hood keeps your grilling temperature consistent in any weather conditions and prevents discoloration from high heat grilling.
- Solid stainless steel non-stick round cooking grates for searing steaks or grilling your delicate BBQ favorites like fish.
- Easy clean briquette flavor grids for burner protection, enhanced vaporized dripping flavors, and even heat distribution.
- Electronic Sure-Strike ignition for a safe, reliable, and hassle-free start every time.
- Flash tube backup ignition to ensure you're grilling safely no matter what.
- Oversized, easy-turn control gas knobs allow you to dial in your grilling heat to precise temperatures with ergonomic comfort.
- Full-length slide-out grease drip tray gives you a safe and clean grilling, preventing any unwanted grease flare-ups.
RCS 40-Inch Premier Built-In Grill | Popular Size, Unmatched Quality
Introducing the King of the Castle in Outdoor Grilling, the RCS Premier 40 Inch 5 Burner Built-In Gas Grill. This enormous sized grill is perfect for bringing maximum grilling capacity to your outdoor grilling. Designed with a massive 906 square inches of grilling space, measuring 39 5/8"(W) X 25 1/4"(D), it's perfect for hosting lively, large-scale barbecues and feasts for the whole neighborhood. This spacious grill lets you unleash your outdoor cooking creativity, from sizzling steaks to crispy veggies, giving you mouth-watering backyard BBQ's. Made from 430 premium stainless steel, this RCS grill is designed to withstand any weather, any season, and provide ultimate durability for years to come. The grill hood follows in extreme durability with a dual-lined stainless steel grill hood. Keep your grilling heat in and cold weather while consistent grilling temperatures are provided by this insulated stainless steel grill hood design. In addition, this double-walled design withstands extreme heat temperatures, preventing discoloration while keeping your stainless steel finish on your grill hood pristine.
12,000 BTU Infrared Rotisserie Backburner For Grilling Versatility
The 40-inch gas grill packs a punch in grilling power, delivering a total of 60,000 BTUs across four (5) stainless steel tubular burners (72,000 BTUs with rotisserie burner). Whether you need to sear steaks or grill your brisket low and slow, this grill's wide temperature range capability has you covered. Each burner features multiple fuel ports ensuring your grilling heat is distributed across your entire grilling surface, removing hot and cold spots and ensuring your BBQ masterpieces cook evenly. These high-performance burners are easily controlled with precision featuring ergonomic over-sized gas control knobs. Adjust your burner flames with precision and comfort. The back of your grill features instant grilling versatility with an infrared backburner for rotisserie cooking. This easy-to-light backburner will make you forget about that store that bought rotisserie chicken that has been sitting for hours. This 12,000 BTU infrared rotisserie burner delivers powerful and consistent heat, perfect for evenly cooking large cuts of meat like a whole chicken or roast. Its high temperature range ensures a crispy exterior while keeping the inside juicy and flavorful for the perfect addition to your RCS Premier Series Grill.
RCS Premier Series 5 Burner Grill with Vaporizing Magic with Ceramic Briquettes
Above your high-performance burner sits a grilling tradition with easy clean ceramic briquette trays. The RCS 40-inch built-in gas grill model features five (5) separate ceramic briquette trays giving you burner protection from grease dripping or falling food and keeping your burner clean and pristine. the secret behind the ceramic disks is vaporizing technology that can't be replicated by stainless steel flame tamers. As your grease drips down on your hot ceramic briquettes, these drippings are vaporized, creating flavorful steam that returns to your BBQ favorites above for an explosion of great tasting BBQ flavor. In addition, the ceramic disks retain the heat from the gas burners below, giving you ultimate heat distribution across your grilling surface. Each ceramic briquette tray can easily be cleaned by simply flipping the dirty side over facing the burners, allowing your burners to do the work with extreme heat.
RCS Premier 40 Inch Gas Grill | 906 Sq Inches of Grilling Excellence
RCS Grills continues is the American grilling tradition of excellence, featuring solid stainless steel cooking grates. These rounded cooking grates are perfect for searing your favorite ribeye steak or handling delicate veggies or grilled fish with their non-stick properties, giving you grilling versatility. Your grilling surface measures 37 1/2"(W) X 18"(D) and has a total cooking area of 906 square inches. Easily fit up to 30 burgers at once or grill multiple dishes for friends and family at your BBQ cookout. Above the main grilling area is a stainless steel warming rack. This removable warming rack is perfect for toasting buns, melting cheese on your burgers, or keeping your chicken moist and tender while you finish your other BBQ dishes. Your warm rack can be removed at expanded height in your grilling area, allowing you to fit those larger dishes.
Sure Strike Ignition for Instant, Reliable Heat
RCS Grills understands grilling safety and performance featuring a Sure-Strike ignition system. The Sure Strike ignition system gives you a quick and reliable way to ignite your grill, using an electronic mechanism that generates a spark with a simple button push or knob turn, ensuring your grill fires up promptly every time. Additionally, the Premier Series by RCS features flash tube secondary ignition system. This is a reliable back-up that provides a direct flame for lighting the burners right from the front of your grill by dropping a match right into the flash tube to make sure your grill lights are running quickly and you stay safe. To top off safety, RCS Premier Grills gives you a full-width slide-out drip tray. Located below your gas control panel, this full-length pull-out drawer makes maintaining a breeze and cleaning grease easy. Keep your cooking clean and prevent unwanted grease flare-ups.
Manufacturer Information
Click here for the Owner's Manual
Click here for the Line Drawing
Click here for Cut-Out Dimensions
Click here for Warranty Information
Please note that RCS 40" Premier Built-In Gas Grill RJC40A must be installed in a non-combustible cabinet for outdoor kitchen applications.
Warranty
RCS Premier Gas Grills comes with a 15-year warranty covering any manufacturing or workmanship defects from the original purchase date, excluding labor. For full warranty details, please refer to the manufacturer's manual.
RCS Learning Center
Shop now with free shipping!
Specs & Dimensions
RCS Premier 40 Inch 5 Burner Built-In Gas Grill |
|
|---|---|
| Models | RJC40 |
| Material | 430 Stainless Steel |
| Fuel Type | Natural Gas or Propane |
| Configuration | Built In |
| Collection | Premier Series |
| Primary Color | Stainless Steel |
| Dimensions |
|
| Cut Out Dimensions |
|
| Burner Material | 304 Stainless Steel |
| Number of Burners | 5 |
| Burner Type | Stainless Steel Tubular Burners |
| Total Grilling BTUs | 72,000 |
| Cooking Grate Material | Solid Stainless Steel |
| Cooking Grate Type | Rounded solid Stainless Steel Cooking Grates |
| Total Grilling Area | 906 Sq In |
| Main Grilling Area | 694 Sq In |
| Warming Rack Area | 212 Sq In |
| Grilling Grid Dimensions | 37 1/2" X 18" |
| Burger Count | 30 |
| Rotisserie Burner | Included |
| Rotisserie Burner Total BTUs | 12,000 BTUs |
| Rotisserie Kit | Available |
| Pull-Out Grease Drip Tray | Included |
| Ceramic Briquettes Trays | Included |
| Number Ceramic Briquettes Trays | 5 |
| Ignition Type | Sure Strike Ignition System |
| Flash Tubes | Yes |
| Hose Included | No |
| Spring Assisted Hood | No |
| Thermometer | Analog |
| Grilling Lights | None |
| Made In US | Yes |
| Warranty | 15 Years |
Free Shipping
| Shipping | This item ships to |
| Delivery | Estimated between and . Will usually ship within 1 business day. |
Dimensions
Dimensions: 60.00 x 23.00 x 47.00 Inches
Number of burners: 6
Gas Type: Propane Gas
Delivery Information
Order Confirmation:
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@backyardatease.com
No Shipping outside the USA
(Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada).
Changing Address
If the order has processed or shipped and you'd like to change your address, we will do our best to accommodate for this change. Please expect delays for all address changes. However, if there are any additional charges from our freight companies because of this change, this will be paid by the customer. No Exceptions Apply.
Shipping Times
All shipping times are estimates and should not be taken as a guarantee. We make sure our vendors know of new orders to get orders shipped out as soon as possible. With that being said, if a customer decides to cancel an order due to a shipment not arriving in the estimated time frame, customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees associated with the order. Any customer that files a chargeback for delays in shipping will be held criminally liable for theft. No Exceptions Apply.
Shipping Options
Our base "Curb-side" Pickup shipping is always completely free! This option usually takes between 5-15 days to arrive at your doorstep, after you have submitted your order. There are other options available.
However, we also offer Threshold Shipping:
This involves the item being brought onto your porch or into a sheltered/garage area.
White Glove Delivery:
This includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house!
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Price Match Guarantee
Backyard At Ease will match or beat the lowest online price on its products.
If you find a lower price for any products on our store, we will beat it by $50 for products listed over $2000. In order to be eligible, you must provide proof - whether a screenshot, invoice, email, etc. of the lower offer.
Policy
We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
Our 100% Price Match Policy has some limitations:
You must purchase the item from our website before requesting your Price Match.
Promotions such as rebates and "buy one, get one free" offers are not eligible.
The item must be in stock on the competitor's website. The competitor must be an online store, they may not have a retail location. The website can not be a discounter or auction website (i.e.: eBay, overstock, etc.)
Refund requests Exclude special once-a-year promotions such as Black Friday/Cyber Monday.
The competitor must be an Authorized Retailer of the product in question.
The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.
Certain exceptions may apply.
Backyard At Ease strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest that we are offering.
The Price Match policy is also limited by the calculation of cost vs loss. If the Price Matched is incurring a loss, it is up to us to make a final decision about whether we can approve the proposed price.
Returns
Cancellations & Refunds:
At Backyard At Ease, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to support@backyardatease.com or call us at +1 (270) 770-3553
Cancellations (Before Order Ships):
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at +1 (270) 770-3553, the chat in the bottom right, or email support@backyardatease.com any time.
Cancellations of Custom Orders:
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom Made and Made to Order products.
Refunds and Returns:
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur a 25% cancellation fee plus return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Customers have 30 days from the date they received the item to initiate a return. However, please check the specific return policy for the brand of product you are purchasing as the brand-specific return policy on the product page overrides this general return policy of 30 days.
Shipping Times:
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Backyard At Ease’s control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Please Read the Following:
When you are making a purchase from Backyard At Ease, you are acknowledging the following of the Exchange Agreement:
I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Backyard At Ease within 24 hours of the product being delivered.
I understand that I am responsible for the cost of return shipping and the cost of a new product shipping in the case of a refund or exchange.
I understand that products need to be returned unopened and unused. An additional restocking fee may occur.
I understand that if my order has left the warehouse, that I am unable to receive a full refund.
I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Backyard At Ease.
I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimate time provided to me turned out to be incorrect due to factors outside the control of Backyard At Ease (such as manufacturing and logistical constraints of our partner companies).
Damages:
Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos of the damage, box and SKU, along with a brief description of the damage to support@backyardatease.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty:
Warranties vary depending upon the manufacturer. See individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival and not reported within 30 days, that is not a warranty claim.
Returns:
The Backyard At Ease default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Nearly all of our products have guarantee warranty policies—meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end. Please see individual product pages for details.
BOGO Promotions:
In the event of a BOGO (buy one get one) promotion, both items must be returned for a full refund. If one of the two items is returned, you will get a replacement of that item or store credit for the value of that item when purchased on its own. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges and, depending on the manufacturer, potentially a restocking fee. Refunds will only be issued to the original credit card that you use when placing your order.
All customers agree that they have read, understand, and agree to the terms and conditions above.
Individual items will have varying refund and return policies depending on the manufacturer. Please see individual product pages for details or contact support@backyardatease.com
Chargebacks:
Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry. We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product or have an issue with a product that you did receive, please contact us and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
Contact support@backyardatease.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
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